Frequently Asked Questions

Everything you need to know about your Reel home experience.

What is the estimated shipping time for furniture?

Standard shipping for small home decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.

Do you offer a warranty on your products?

Yes, all Reel furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.

What is your return policy for home goods?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to be eligible for a full refund.

Are your textiles and wood products sustainably sourced?

Sustainability is at our core. We use FSC-certified wood and OEKO-TEX certified fabrics to ensure our products are safe for your home and the environment.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can pay for your home upgrades over time.